Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return policy on the product page for any exceptions to the table below.

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

Part 1 – Category, Return Window and Actions possible

Category Returns Window, Actions Possible and Conditions (if any)
Lifestyle: Clothing, Footwear, Watches, Sunglasses, Fashion Accessories 20 days

Refund, replacement or exchange

Lifestyle: Sport & Fitness Equipment,, Baby Care, Jewellery, Footwear Accessories, Travel Accessories, Lingerie (top-wear)
Home:  Home décor, Furnishing, Home Improvement Tools, Household Items, and Pet Supplies;Books & More: Books, Music Instruments, Office Supply, School Supply and ToysAutomotive: All automotive spare parts, accessories
20 days

Refund, replacement or exchange

All Electronics, Furniture and Large appliances other than Apple and Google Products  

20 days

Refund, replacement or exchange

Apple & Google Products (Mobiles, Tablets,Laptops, Smart Watches) 20 days

Refund, replacement or exchange

Part 2 – Returns Pick-Up and Processing

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:

Category Conditions
Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged Product The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging Product’s original packaging/ box should be undamaged.

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

 

Part 3 – General Rules for a successful Return

 

If you need to return your purchase for any reason you may do so for 20 days from the date of purchase.

All orders must be returned in its original factory packaging and include everything that was originally received with the item.

If the item is at all physically damaged or abused your return will not be accepted and return shipping will be your responsibility.

Any physical damage during shipping must be reported within 7 days of delivery or the return request may be refused.

Some items we sell may be non-refundable and/or returnable.

Unwanted Returns: Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only.

Returns will have the option to be exchanged or refunded back to the original form of payment.